Privacy Policy
Effective Date: 22 September 2026
Welcome to Rachna Bajaj (“we”, “us”, “our”). We respect your privacy and are committed to protecting the personal information you provide while using our website, services, programs, consultation services, forms, and related online platforms.
This Privacy Policy explains how we collect, use, store, and protect your personal information when you visit https://rachnabajaj.in, contact us, submit an enquiry, book a consultation, or use our services.
By using our website or voluntarily providing your information, you acknowledge that you have read and understood this Privacy Policy.
1. Information We Collect
Depending on how you interact with us, we may collect the following information:
A. Information You Provide
This may include:
Full name
Email address
Phone number
WhatsApp number
City or location
Information submitted through enquiry or consultation forms
Health, lifestyle, nutrition, dietary, or wellness information that you voluntarily provide
Information relating to your requirements, goals, preferences, or concerns
Payment and transaction-related information where applicable
Any other information you voluntarily provide while communicating with us
Please do not provide information that is not necessary for the service or enquiry unless specifically requested.
B. Information Collected Automatically
When you visit our website, certain technical information may be collected automatically, such as:
IP address
Browser type
Device type
Operating system
Pages visited
Website interaction information
Date and time of visits
Referral source
General website usage information
This information may be collected through cookies, analytics tools, advertising technologies, or similar technologies.
2. How We Use Your Information
We may use your personal information for purposes including:
Responding to your enquiries and requests
Scheduling and managing consultations
Providing our programs, services, and support
Understanding your requirements and goals
Communicating with you about our services
Processing payments and maintaining transaction records
Sending service-related communications
Improving our website, programs, and customer experience
Understanding website usage and performance
Measuring advertising and marketing performance
Sending information about our programs, services, educational content, or offers where permitted
Preventing fraud, misuse, or unauthorised activity
Complying with applicable legal and regulatory requirements
We will generally process personal information only for specified and legitimate purposes and only to the extent reasonably necessary for those purposes.
3. Health and Wellness Information
Some of our services may involve nutrition, lifestyle, wellness, or health-related discussions.
If you voluntarily provide health or wellness information through our forms, consultations, communications, or other interactions, we may use that information only for purposes connected with providing or improving the relevant service.
You should provide only information that is relevant and necessary for your consultation or program.
Our services and educational information are not a substitute for emergency medical care or diagnosis by a qualified medical professional. Where appropriate, you should consult a qualified healthcare professional regarding medical conditions or treatment decisions.
4. Consent
Where consent is required for processing your personal information, we will seek your consent in an appropriate manner.
You may have the right to withdraw consent where processing is based on consent. Withdrawal of consent will not affect the lawfulness of processing carried out before withdrawal.
Requests relating to consent or personal information may be sent to:
Email: rachnabajaj17072017@gmail.com
Phone: +91 95601 34214
We may need to retain or continue processing certain information where required or permitted by applicable law or where necessary to fulfil a service or transaction already initiated.
5. Cookies and Similar Technologies
Our website may use cookies and similar technologies to:
Keep the website functioning properly
Understand website traffic and usage
Remember preferences
Improve website performance
Measure marketing and advertising effectiveness
You may be able to control or disable cookies through your browser settings. However, disabling certain cookies may affect some website functionality.
6. Advertising and Analytics
We may use third-party analytics and advertising technologies to understand how visitors interact with our website and to measure the effectiveness of our marketing campaigns.
Depending on the technologies implemented on the website, these may involve information such as:
Website visits
Page views
Button or form interactions
General device and browser information
Advertising interactions
Such technologies may be operated by third-party service providers and may be subject to their own privacy policies.
7. Sharing of Information
We do not sell your personal information.
We may share personal information with trusted third parties where reasonably necessary to provide our services or operate our business, including:
Payment service providers
Website and hosting providers
CRM and communication platforms
Form and scheduling providers
Analytics and advertising service providers
IT and technology service providers
Professional advisers or service providers
Government authorities or law-enforcement agencies where legally required
Third parties receiving information from us may process it according to their own applicable privacy policies and contractual or legal obligations.
8. Payment Information
Where payments are made through a third-party payment gateway, payment information may be processed directly by that payment provider.
We generally do not store complete debit-card, credit-card, banking, or other sensitive payment credentials on our website unless expressly stated.
Users should review the privacy policy and terms of the relevant payment provider before completing a transaction.
9. WhatsApp and Other Communications
If you choose to contact us through WhatsApp, email, phone, or another communication channel, we may use the information you provide to respond to your enquiry, provide support, or communicate with you regarding our services.
Third-party communication platforms may process information according to their own terms and privacy policies.
10. Data Retention
We retain personal information only for as long as reasonably necessary for the purposes for which it was collected, including providing services, maintaining business and transaction records, resolving disputes, preventing fraud, and complying with applicable legal obligations.
When personal information is no longer reasonably required, we may delete, anonymise, or securely dispose of it, subject to applicable legal and operational requirements.
11. Data Security
We take reasonable technical and organisational measures to protect personal information against unauthorised access, loss, misuse, alteration, disclosure, or destruction.
However, no method of transmission or electronic storage is completely secure. Therefore, while we take reasonable precautions, we cannot guarantee absolute security of information transmitted over the internet.
12. Your Rights
Subject to applicable law and any conditions or limitations prescribed by law, you may have rights relating to your personal information, including the ability to:
Request information about personal data being processed about you
Request correction of inaccurate or incomplete information
Request deletion of personal information where applicable
Withdraw consent where processing is based on consent
Raise a grievance regarding the processing of your personal information
Exercise other rights available to you under applicable data protection law
To exercise a privacy-related right or raise a concern, contact us using the details provided below.
13. Children’s Privacy
Our website and services are not intentionally directed toward children.
We do not knowingly seek to collect personal information from children except where permitted by applicable law and with the appropriate consent or authorisation.
If you believe that a child has provided personal information to us without appropriate consent, please contact us so that we can take appropriate action.
14. Third-Party Websites and Services
Our website may contain links to third-party websites, payment providers, social media platforms, booking systems, or other external services.
We are not responsible for the privacy practices, content, security, or policies of third-party websites or services.
We recommend reviewing the privacy policies of those third parties before providing them with personal information.
15. Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our services, technology, business practices, or applicable laws.
Any updated version will be published on this page with a revised “Effective Date”.
You are encouraged to review this page periodically.
16. Grievance and Privacy Contact
For questions, requests, concerns, or complaints regarding this Privacy Policy or the processing of your personal information, please contact:
Rachna Bajaj
Email: rachnabajaj17072017@gmail.com
Phone: +91 95601 34214
Jurisdiction/Location: Delhi, India
We will make reasonable efforts to respond to privacy-related requests and grievances within the period required under applicable law.
17. Governing Law and Jurisdiction
This Privacy Policy shall be governed by and interpreted in accordance with the applicable laws of India.
Subject to applicable law, matters arising in connection with this Privacy Policy shall be subject to the jurisdiction of the courts located in Delhi, India.
18. Contact Us
If you have any questions regarding this Privacy Policy or how your personal information is handled, please contact:
Rachna Bajaj
Email: rachnabajaj17072017@gmail.com
Phone: +91 95601 34214
Website: https://rachnabajaj.in
By using our website and services, you acknowledge that you have read and understood this Privacy Policy.